Abstract

This study investigates the critical factors shaping the successful adoption and impact of Artificial Intelli gence (AI) in municipal service delivery across the United Arab Emirates (UAE). Using a conceptual model grounded in Diffusion of Innovation Theory (DOI), Public Value Theory, and Institutional Theory, the re search explores how AI adoption in service automation, data management and digital governance, smart infrastructure planning, and citizen engagement contribute to AI-enabled municipal service efficiency. The study employs a quantitative methodology, utilizing a questionnaire survey distributed to 388 municipal stake holders, including engineers, IT professionals, urban planners, and administrative officials.The findings re veal that each of the four constructs significantly influences AI-enabled municipal service efficiency. Notably, data management and digital governance emerged as a foundational enabler of AI success, while citizen engagement and trust played a critical role in enhancing the perceived public value of AI services. Smart infrastructure integration and service automation were also positively linked to operational efficiency and resource optimization. This research makes a significant contribution by developing an integrated framework for understanding AI implementation within the municipal governance context of a digitally ambitious na tion. The study provides actionable insights for municipal leaders, policymakers, and technology developers aiming to enhance public service delivery through AI. In practical terms, it offers guidance on how UAE mu nicipalities can align innovation with institutional frameworks, invest in digital infrastructure, promote trans parency, and build citizen trust in AI systems. These insights are vital for achieving smart governance goals, optimizing resources, and improving the quality of life for residents in rapidly growing urban environments.

DOI: doi.org/10.63721/25JPAIR0103

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